Refund policy

Return & Refund Policy

At Pistachiola, we want you to be completely satisfied with your purchase. If you're not happy with your order, here's what you need to know:

Return Window: You have 30 days from the date of purchase to request a return.

Eligible Items: Products must be unopened, unused, and in their original packaging to be eligible for return.

Non-Returnable Items: Opened or partially used jars cannot be returned due to food safety and hygiene reasons.

How to Request a Return: Contact us at [your email] with your order number and reason for return. We'll provide you with return shipping instructions.

Refunds: Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.

Damaged or Defective Products: If your Pistachiola arrives damaged or defective, please contact us immediately with photos of the damage. We'll replace the product or issue a full refund, including return shipping.